Frequently Asked Questions
Answers to the questions we hear most before booking.
Can I customize my itinerary?
Yes. We tailor each journey to your interests, travel style, schedule and pace, then provide a written proposal and quote.
Do you provide New Chitose Airport transfers?
Yes. Private transfers connect New Chitose Airport with Sapporo, Otaru, Niseko, Furano, Lake Toya, Noboribetsu and other Hokkaido destinations.
What languages can you support?
Our customer support is available in English, Chinese and Japanese. Driver language is arranged according to availability, with multilingual assistance when needed.
Is there a surcharge for the senior-friendly Alphard?
Yes. A fixed ¥5,000 is added to the standard Alphard rate for the same route and season.
How many passengers and suitcases fit in the senior-friendly Alphard?
Up to 6 passengers. With a folding wheelchair in the luggage area, there is still room for 4 large suitcases.
How does low- and peak-season pricing work?
For an Alphard charter, the published low-season rate is ¥65,000 and the peak-season rate is ¥75,000, and the peak-dates rate is ¥80,000. Peak season covers July 1 through August 31 and December 15 through the end of February. Peak dates, our busiest days, are December 20 through January 3 and the period from seven days before to seven days after Chinese New Year's Eve (2027: January 29 – February 12). All other dates are regular season. The season is determined by the date of service.
What does a private charter day include?
The standard charter covers 10 continuous hours and up to 300 km per day. Your written quote states the route and included costs.
What is the overtime charge?
Overtime is ¥4,000 per 30 minutes (¥5,000 from December 15 through the end of February). Any expected extension is discussed as part of your route and written quote.
Can you reserve restaurants for us?
Yes. We can assist with restaurant reservations (private charter guests only) as part of trip planning, subject to the restaurant's availability and conditions. Dining charges are paid separately.
When and how do I pay?
After we confirm availability and price, our team will email you a payment link. Airport transfers, day tours and 1-day private charters require full payment (100%) to secure the booking. Private charters of 2 or more days and self-drive car rental require a 30% deposit; the balance is due 7 days before service. Your booking is held for a limited time after we send the payment link. If payment is not received within that period, the booking may be released. The payment arrangement for your booking is set out in your quotation email.