Privacy Policy
1. Operator
Nanboku Shoji Co., Ltd. (“we”) handles your personal information appropriately in operating Hokkaido Compass (the “Service”).
2. Information we collect
your name, contact details, travel dates, number of travelers, companions and requests (including any special needs) that you provide through our inquiry and quote forms, WhatsApp, WeChat or email, as well as access data (cookies, browsing history, device information).
3. Purposes of use
(1) quotations, bookings and delivery of services; (2) contacting and informing you; (3) improving the Service and analyzing usage; (4) delivering advertising and measuring its effectiveness; (5) complying with laws and regulations.
4. Disclosure to third parties
we do not disclose personal information to third parties without your consent, except as required by law. We do share the information necessary with the parties who carry out your trip, such as drivers, accommodations and restaurants, to the extent needed to realize your itinerary.
5. Outsourcing
we may outsource operational tasks within the scope of the purposes above and will supervise contractors appropriately.
6. Analytics and advertising
the Service uses Google Analytics (GA4) and Google Ads, which collect data through cookies. The data is processed in a form that does not identify individuals. You can disable cookies in your browser settings. The Service also uses Microsoft Clarity (to understand how pages are used through session recordings and heatmaps) and Baidu Tongji (visitor analytics for Chinese-language pages).
7. Transfers outside Japan
the providers of the analytics, advertising and messaging services above may handle data outside Japan. These providers may process data in countries outside Japan, including the United States and China.
8. Security
we take necessary and appropriate measures to prevent unauthorized access to, loss of, or leakage of personal information.
9. Disclosure, correction, suspension of use
we respond to requests from the individual concerned in accordance with law after verifying identity. Please contact us at the address below.
10. Changes
we may revise this policy as needed; revisions take effect when posted on this site.
Contact
Nanboku Shoji Co., Ltd. (南北商事株式会社)
2-1-2 Wakakusa, Chitose, Hokkaido 066-0057, Japan
info@hokkaidocompass.com